Frequently Asked Questions
Frequently Asked Questions
If you have not registered successfully and purchased as a guest, you will not be able to check the order.
---You can register with the purchasing email address to check your order history.
If you provided the wrong email address and want to change it.
---Please provide the correct email address to our customer service, we will help you cancel the previous email address and transfer your order points.
Logistics query tips.
---Currently, the logistics in some areas cannot be checked online, namely Malaysia, Singapore, Taiwan and Thailand. You can contact our online customer service, and we will check for you the latest status of your order.
Free shipping over $99.
---If your order is over $99 (after using discounts, free shipping will be available if the actual payment is over $99).
Physical shops.
---Sorry, we currently only provide online services.
Regions where KUOSE can deliver.
---South Korea, Singapore, Thailand, Taiwan, Malaysia, Philippines, Vietnam, Japan, the United Kingdom, the United States of America, Australia, Canada, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Finland, Denmark, Norway, New Zealand.
Delivery time.
---There will be differences in the delivery time of different regions，please refer to shipping policy. Shipping time start from the moment an order has been dispatched. You will receive an email with tracking information once your order has been shipped.
* For in stock items, please expect additional 48 hours warehouse processing time for the total delivery estimates.
* For pre-sale items, please refer to the estimated date provided on the product’s description page.
Returns & exchanges policy.
---If you are not 100% satisfied with the product you purchased from KUOSE, as long as an item is still in its original condition, we accept returns within 15 days from the date the product was delivered to you. Please note that the shipping fee for return must be covered by the customer, unless our products are defective in quality.
Please note that the conditions below are not deemed as defective in quality:
(1).Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.
(2).Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues.
(3). Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.
(4).Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
Return address.
---If you request for a return, the item(s) need to be sent back to our warehouse in China.(please contact our customer service for the correct return address, the address on any express note is not the return address)
Return labeling service.
---We do not provide return labeling services. The customer has to contact their own delivery services to send the packages to our designated address.
Customs fee.
---If your purchase is not worth USD$150 and above, you do not need to pay customs fees. So please do not worry about that.
Payment upon delivery.
---Sorry, we do not provide payment upon delivery service.