Shipping Policy
Shipping Policy
Our goal is to provide the best customer experience, no matter where you live. We carefully keep track of our shipping service every day, ensuring that we provide the highest levels of responsiveness to you at all times.
SHIPPING FEE
Shipping is free on order over US$99, There will be differences in the shipping fee of different regions on orders under US$99.
Korea: US$5
Taiwan: US$5.9
Japan: US$8.9
Thailand & Malaysia & Singapore & Vietnam & Philippines: US$8.99
United States & United Kingdom & Australia & France & Canada: US$11.99
Germany & Italy & Spain & Netherlands & Belgium & Austria & Sweden & Poland & Ireland & Finland & Denmark & Norway & New Zealand: US$12.99
DELIVERY TIME
There will be differences in the delivery time of different regions. Shipping time start from the moment an order has been dispatched. You will receive an email with tracking information once your order has been shipped.
* For in stock items, please expect additional 48 hours warehouse processing time for the total delivery estimates.
* For pre-sale items, please refer to the estimated date provided on the product’s description page.
Vietnam & Philippines: 4-5 business days.
Korea & Japan & Taiwan & Malaysia & Singapore & Thailand & France: 6-7 business days.
United States & United Kingdom & Australia & Canada: 8-10 business days.
There may be a delay on the delivery due to force majeure factors.
**NOTE:
1.Pleasebe sure to verify your correct address before payment, then our carriers can ensure safe delivery to correct address.
2.Delivery time is an estimation,in the most cases, the package will be delivered within the estimated time of arriva With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
3.The processing of orders may be delayed by external factors. Nonetheless, we promise a speedy processing of your order.
4.We take every reasonable precaution to ensure that products are not damaged, for damaged or missing pieces, please contact our Customer Service for further assistance.at [email protected] within 3 business days after receiving the package.
ORDER TRACKING
After your order has been successfully placed, you’ll receive an email to confirm your order details. Once your order has been dispatched, you’ll receive an email with your tracking information so you can follow its progress.
1.Please note that international shipping services vary by region. To find out the exact services that are available, pleaseprovide your address with specific details such as street number/building number at checkout.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.